If you’re looking to enhance your communication skills, form rapport in challenging situations, and foster dialogue and mutual respect with those you find yourself at odds, take a look at Crucial Conversations.
Crucial conversations – Tools for talking when the stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Swizler. Summarised by Paul Arnold (Facilitator and Trainer)
IN A NUTSHELL
Many ‘defining’ moments in life come from having crucial conversations (as these create significant shifts in attitude and behaviour). This book focuses on techniques on how to hold such conversations in a positive space when surrounded by highly charged emotions. Their findings are based on 25 years of research with 20,000 people.
Their model has essentially 7 steps:
1) Start with the heart (i.e empathy and positive intent)
2) Stay in dialogue
3) Make it safe
4) Don’t get hooked by emotion (or hook them)
5) Agree a mutual purpose
6) Separate facts from story
7) Agree a clear action plan
Our success in life is dictated by the quality of relationships we can engender…
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